Privacy Policy

At Assizme (“we,” “us,” or “our”), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform (the “Service”).

1. Information We Collect

We collect the following types of information:

• Account Information: When you register, we collect your business name, email address, phone number, and login credentials.
• Billing Information: Subscription plan, billing status, and payment metadata. Payment card details are processed by our payment provider and are not stored on our servers.
• Customer & Operational Data: Information you upload about your customers and operations, such as names, contact details, service records, and appointment or job details.
• Communication Data: Message logs sent on your behalf through our messaging services, including message content, timestamps, and delivery status.
• Usage Data: Information about how you interact with the Service, including pages visited, features used, and session duration.
• Technical Data: IP address, browser type, device information, and cookies for session management and analytics.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service.
• Send messages and notifications on your behalf.
• Operate AI-assisted functions of the Service, such as chat assistance and recommendations.
• Generate analytics and reports for your business.
• Communicate with you about your account, billing, and Service updates.
• Detect and prevent fraudulent or unauthorized activity.
• Comply with legal obligations and enforce our Terms of Service.

3. Data Sharing & Disclosure

We do not sell your data. We may share your information in the following circumstances:

• Service Providers: We share personal data with trusted third parties who help us operate the Service, limited to what they need to perform their role:
  • Cloud hosting and infrastructure providers (to store and run the Service)
  • Payment processors (to handle subscription billing)
  • Messaging providers (to deliver messages on your behalf)
• Message Recipients: Customer and appointment or job details are included in messages sent on your behalf.
• Legal Requirements: If required by law, court order, or government regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Data Storage & Security

• Storage: Your data is stored on secure cloud infrastructure hosted in the Asia-Pacific region.
• Encryption: Data is encrypted in transit (TLS 1.3) and at rest.
• Access Controls: We implement strict access controls and authentication mechanisms. Only authorized personnel can access sensitive data.
• Retention: We retain your data for as long as your account is active. Upon account termination, we delete your data within 30 days, except for billing records and information we are legally required to retain.

5. AI & Machine Learning

The Service uses AI to power assistance, recommendations, and automation features. When you use these features:

• Relevant data may be processed to generate responses and recommendations.
• We do not use your data to train third-party AI models.

6. Your Rights (PDPA Compliance)

Under Singapore's Personal Data Protection Act (PDPA), you and your customers have the following rights:

• Access: You may request a copy of the personal data we hold about you or your customers.
• Correction: You may request correction of inaccurate or incomplete data.
• Withdrawal of Consent: You or your customers may withdraw consent for WhatsApp messaging at any time.
• Deletion: You may request deletion of your data, subject to legal retention requirements.

To exercise these rights, contact us at hello@assizme.com. We will respond within 30 days as required by PDPA.

7. Cookies

We use essential cookies for authentication and session management. We do not use tracking cookies or third-party advertising cookies. You can disable cookies in your browser settings, but this may affect the functionality of the Service.

8. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it immediately.

9. International Data Transfers

While our primary data storage is in Singapore, some of our service providers operate globally. Data may be processed in jurisdictions outside Singapore. We ensure that all third-party providers comply with applicable data protection standards through contractual agreements.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. The “Last updated” date at the top of this page reflects the most recent revision.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:

Assizme
Email: hello@assizme.com
Singapore